Crafted with Care. Centered Around You.

1. Order Cancellation — Hassle-Free & Instant

We understand that plans change.
If you decide to cancel your order—before or during transit—simply reach out to us.

We will process your cancellation and full refund immediately,
with no deductions and no questions asked.

2. When You Are Eligible for a Return or Exchange

A return or exchange may be requested if your order:

Arrives damaged,

Contains the wrong product, or

Has a manufacturing defect.

In such situations, you may choose between:

A fresh replacement, or

A full refund,
whichever suits you best.

Your comfort decides the solution.

3. 48-Hour Notification Window

To ensure a smooth resolution, please notify us within 48 hours of receiving your order.
This helps us serve you quickly and effectively.

4. How to Initiate a Return

Reaching us is easy:

📞 +91 8955530922
📧 thenaazindia@gmail.com

Share your order details and clear images of the issue.
Our team will guide you through the next simple steps.

5. Complimentary Reverse Pick-Up

Wherever serviceable, we will arrange a free reverse pick-up for your convenience.
Please ensure the item is returned in:

Unused condition

Original packaging

With barcode/tag intact

This helps us process your request smoothly.

6. Replacement & Refund Process

Once your return reaches us and passes our quality check:

If the product is available, we will dispatch a brand-new replacement immediately.

If the product is out of stock, we will issue a full refund without delay.

You may also opt for Store Credit, valid for 3 months, if you prefer.

Your choice comes first.

7. Our Policy — No Hidden Terms

At TheNaazIndia, transparency is our promise.
We never decline returns using complicated or hidden conditions.

Our commitment is simple:
fair solutions, honest communication, and a seamless experience.

8. Conditions Not Eligible for Return

To maintain quality and fairness, we cannot accept returns if:

The product has been used or intentionally damaged

The barcode or tag is missing

The package returns due to incorrect address details

Minor colour or design variations occur (as handcrafted items are unique)

Delivery attempts fail three times

The customer ordered the incorrect size

We encourage reviewing product details carefully before placing an order.

9. Our Commitment to You

Every order you place with TheNaazIndia is handled with utmost care.
And if ever something goes wrong, we promise:

✨ Quick assistance
✨ Respectful communication
✨ Fair, customer-first resolutions

Because for us,
Your trust is the luxury we value most.